Business

Regulators Are Not the Customer!

Regulators Are Not the Customer!

Is finance the enemy of breakthrough innovation…

… because they misidentify who their customer is?

“Big-picture, finance interfaces with regulators/auditors but ultimately needs to see their customer as the one who buys the products/services. It puts finance on the same side as the business, a partner/collaborator that should challenge assumptions and think creatively within the finance space.”

Sam Winter, Director of Finance, Thrivent Financial

Executive Intent: 5 Tips On Communicating Purpose To Your Team

Executive Intent: 5 Tips On Communicating Purpose To Your Team

Leaders know how frustrating it can be when team members fail to follow what seem to be simple directions to complete a task. It’s tempting to attribute the glitch on the staff member, but wisdom instructs leaders to rethink this notion. Instead the leader should consider whether the source of the problem might be his/her leader’s failure to communicate their purpose. “Purpose” tells people how to interpret orders, execute procedures, solve problems, resolve conflicts, and overcome unexpected challenges; it informs their judgment and allows them to improvise. “Purpose” is also the power behind initiative, goal setting, and perseverance. So it is always wise to communicate the purpose of a task or project when you assign it.